Refund Policy
Request a refund within 14 days for an unactivated, unused ViraSIM eSIM. Learn about activation, technical issues and refund requests.
Effective date: October 15, 2026
1. Unactivated eSIMs: 14-day refunds
You may request a full refund within 14 calendar days of purchase if your eSIM remains unactivated and completely unused when you request the refund. Delivery of a QR code or installation alone does not remove this entitlement. Some plans activate when installed, so check the activation rule in your plan details. Check device compatibility .
2. Used plans and technical issues
Activated or used eSIMs, consumed top-ups, expired allowances and gift cards are outside this unused-eSIM change-of-mind policy. If a fault by ViraSIM or its supplier prevents you from using a plan, contact us promptly. We will troubleshoot and review a replacement or refund, including the unused portion where appropriate. Duplicate, incorrect or unauthorized charges are investigated separately; mandatory consumer rights remain protected.
3. How refunds are returned
Approved refunds return to the original payment method. A portion paid with a gift card or referral credit returns to that original form where applicable. You do not have to accept promotional credit instead of a money refund. Bank and payment-provider processing times vary; we confirm when a refund is issued. Supplier reimbursement arrangements do not remove your rights against ViraSIM.
4. Requesting a refund and your rights
Request a refund through Support in the ViraSIM app or website, or email hello@virasim.com with your order reference. Do not activate or use the eSIM after requesting a refund. We verify activation and usage with the supplier before cancelling the eSIM and processing the refund. This policy applies to purchases in both the app and website, does not limit mandatory legal rights, and does not ask you to waive cancellation or refund rights simply by accepting digital delivery.